Exception handling that chases itself.

• 01

  Delay and exception triage

  Detects the exception from tracking or an inbound email, works out the cause, and drafts the customer notification with a revised window rather than an apology.

• 02

  Document collection and validation

  Chases missing paperwork from shippers and brokers, validates it against requirements, and files it where the operator expects to find it.

• 03

  Customer and consignee updates

  Handles 'where is it' across WhatsApp, email and voice from live carrier data, so operators only touch conversations that need a decision.

• 01

  Extraction accuracy is measured per counterparty

  One carrier's invoice layout is a solved problem; another's scanned fax is not. We report accuracy per source so automation is enabled where it's earned.

• 02

  Customs and tariff answers get citations or nothing

  Classification suggestions carry the source rule and go to a licensed broker for confirmation. An unsourced HS code is a fine waiting to be issued.

• 03

  Integrations fail, so the design assumes it

  Carrier APIs and EDI feeds go down mid-shipment. Retries, dead-letter queues and a visible degraded state beat a silent gap in tracking.

1. 1

   Use-case scoping

   Pick the workflow with the strongest ROI. Define success metrics, guardrails, and integration points.

2. 2

   Tools & memory

   Connect the agent to your real systems — CRM, helpdesk, data warehouse, internal APIs — with auth and audit trails.

3. 3

   Eval suite

   Build a versioned eval set from real conversations so we can prove the agent improves before each release.

4. 4

   Pilot with humans

   Shadow mode → suggested replies → autonomous on low-risk tasks. Humans stay in the loop where it matters.

5. 5

   Production scale

   Monitoring, fallbacks, cost guards, and observability. Weekly improvement cycles based on production data.

• Carrier and 3PL APIs
• EDI (X12 / EDIFACT)
• SAP & Oracle SCM
• Shiprocket & Delhivery
• Customs broker portals
• Snowflake
• Twilio & WhatsApp Business

FAQ

AI agents for logistics operations: your questions.

• What if the carrier API is wrong?

  It often is. The agent reconciles across sources and flags disagreement rather than picking the most recent — a confidently wrong ETA damages more trust than an honest 'sources disagree, checking'.

• Can it place bookings?

  Within limits you define — lane, carrier, value ceiling — yes. Outside them it prepares the booking and a human confirms. Most clients start with the second and move some lanes to the first once the log shows it's been right for a quarter.

• How is this different from a chatbot?

  Chatbots reply. Agents act. Our agents call APIs, update records, send emails, schedule meetings — with audit logs and rollback. They take actions in your systems, not just respond in a chat window.

• Which LLMs do you use?

  We pick the right model for the task — Claude Sonnet/Opus for reasoning, GPT-4o for tool use, Llama / open-weights when data residency demands it. We're not locked into any vendor and we'll tell you what's cheapest at your volume.

• RAG for supply chain documentsRetrieval across standard operating procedures, tariff schedules, carrier contracts and customs requirements — with the source rule attached to every answer.Read
• 30-day AI sprint for logisticsPick the exception that costs the most operator hours. We ship working software against it in 30 days with an eval score, or you don't pay.Read

• AI agents for fintechAgents wired into your ledger, KYC provider and helpdesk — resolving the repetitive half of the queue end to end, and escalating the rest with the context already gathered.Read
• AI agents for healthcare operationsAgents that handle scheduling, reminders, insurance verification and document chase across voice and messaging — escalating anything clinical to a person immediately.Read
• AI customer service agents for e-commerceSupport agents connected to orders, carriers and your returns rules — resolving tracking, exchanges and address changes end to end on Gorgias, Zendesk or Intercom.Read