Industry · Fintech & Banking

AI in fintech fails on audit, not on accuracy.

Most banking AI pilots die in review, not in testing. We build the boring parts first — decision logs, evals, human approval gates — so the model has somewhere safe to be useful.

  • AI Agents
  • Generative AI & RAG
  • Strategy & Governance
  • Prototype → Production

Why now

Every retail bank, lender and payments company now has an AI mandate and a risk function that can veto it. The teams getting anything live are the ones who stopped asking the model to be trustworthy and started making its decisions inspectable: grounded answers with citations, a fixed set of actions, and a person on the hook for anything that moves money.

The problem

Where fintech teams lose time today.

  • 01

    Disputes and chargebacks eat the queue

    Tier-1 volume is dominated by the same twelve questions about a transaction, a hold, or a failed KYC step — each one requiring an agent to open three systems to answer.

  • 02

    Underwriting is document archaeology

    Analysts read bank statements, GST filings and payslips by hand to fill a form that a structured extraction pipeline could pre-populate with citations back to the source page.

  • 03

    Policy lives in PDFs nobody can find

    The answer to a compliance question exists — in a 180-page circular, three revisions ago. Staff guess, and the guess becomes the audit finding.

Constraints

What makes this harder than a generic chatbot.

  • 01

    Every answer needs a receipt

    We ground responses in your own documents and return the citation with the answer. If the retrieval finds nothing, the system says so instead of improvising — that refusal path is tested like any other feature.

  • 02

    Models never move money

    The LLM classifies, drafts and retrieves. Balance changes, limit increases and refunds run through your existing deterministic services behind an approval step, with the full prompt and decision written to an audit log.

  • 03

    Data residency is a build constraint, not a setting

    For RBI, PCI-DSS and SOC 2 scopes we deploy inside your VPC or account with zero data egress, and pick models — including open-weights — that can legally sit where your data sits.

Integrations

Systems we wire into.

  • Stripe
  • Razorpay
  • Plaid
  • Salesforce Financial Services Cloud
  • Zendesk & Intercom
  • Snowflake / BigQuery
  • Postgres with row-level security
  • Twilio
  • Internal core-banking APIs

How an engagement is judged

  • A scope small enough to finish, agreed in writing in week one
  • An eval suite built from your own data, versioned in your repo
  • Weekly numbers on the metrics we agreed, including the bad ones
  • Code, IP and repo yours from day one — no proprietary runtime of ours

We publish no per-industry result metrics because almost all client work is under NDA and we won't quote numbers we can't evidence. What we can show is the process and the in-house work on /work, which is public and running.

Pricing ladder

Three ways to start.

Sprint validates · Build productionizes · Retainer scales. The Sprint fee credits toward Build.

detecting…
  1. Step 1 · Validate

    30-day Sprint

    Prove the use case before you commit. Working prototype on real data, eval scores, and an honest signal in 30 days. Fixed scope, fixed fee.

    $4,500 fixed

    Learn more
  2. Most teams land here

    Step 2 · Build

    Prototype → Production

    Turn the validated prototype into a real product. Auth, DB, payments, tests, monitoring, deployed. Sprint fee credits toward this engagement.

    from $6,000

    Learn more
  3. Step 3 · Scale

    Managed Retainer

    Ongoing operation, eval cycles, model iteration, and cost guards. We keep the system improving so your team can focus on growth.

    from $750/mo

    Learn more

FAQ

AI in fintech: the questions we get.

  • Can you work inside our compliance perimeter?

    Yes. We deploy into your AWS, GCP or Azure account rather than ours, with no data leaving your VPC. Where an approved-vendor list rules out the frontier APIs, we build on open-weight models you host — the architecture is the same, the quality bar moves and we'll tell you by how much before you commit.

  • How do you prove the system is safe enough to launch?

    With an eval suite built from your own historical tickets or cases, versioned in the repo and run on every release. You get accuracy, refusal rate, and cost per execution as numbers — the same artefact your risk committee needs to sign anything off.

  • What happens when the model is wrong in production?

    It gets caught by the guardrail it was designed to hit: low-confidence retrieval refuses rather than answers, out-of-policy actions route to a human, and every execution is logged with its inputs so you can reconstruct what happened. Errors become eval cases in the next release.

Contact

Talk to us about AI in fintech.

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